takes your business to a whole new level of
Professional Service.
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Our 1 day training revives management and staff interest in good old fashion professional Service
Genuine Service, that is from the heart.
Real Service, that is a pleasure.
Honest Service with Integrity.
Service that means a customer will return.
Service that customers remember and recommend to others.
This powerful seminar features:
* The Power of Language.
* How to greet a customer or another person
* How to stay in 'Business energy'.
* How to respect yourself and customers with Gratitude
* How to stay in 'now-time'
* How to stay in Integrity
* Four aspects of communication
Available as a one day seminar at your business location or suitable local venue. Times: 8:30am to 5:30pm.
Fee: $170.00, minimum 4 people. Includes Attention workbook and practicle notes.
Refreshments available and there is a 30 minute break for lunch.
The seminar is flexible and aligned to your business.
Your Facilitator:
Michael Bray has provided a service since 1962. From the airline and travel industry to delivering personal development courses, workshops and lectures in 8 countries; to his own restaurant and working with people with disabilities he has developed his own unique way to meet and serve people. Michael has lived in 5 countries and has worked and trained a very diverse number of people. His training experience is listed below. He lives in the western Blue Mountains of NSW..
Michael's Training:
* Serenity Ministries® Level 3 Master Practitioner & Minister Training, Port Douglas, FNQld. July/August 2009
* Civil Celebrant, ACA, April 2009.
* Senior First Aid update, September, 2006 with 'Vital' Health Services, Sydney, NSW. Updated 2008.
* Serenity Vibration Healing Training to Level 2 Master and Teacher, Sydney & Newcastle 2005 and 2006.
* Practical Manual Handling, aligned to the Certificate III Community Services training package CHCOHS302A - safety procedures for direct care work (element 1) Feb. 2006.
* 'Communication Skills': Ella Community Centre, Haberfield. Network Motivators Aust. July & Nov. 2004.
* 'Certificate IV in Workplace Training, & Assessment, Category 2, BSZ40198', St. George Careers Development Centre., April 2000 and Balfour College, February 2004.
* Leadership Decisions Program (LDP), with fifty year 7 young people from Weipa, near Cairns, N-Qld. A 3.5 day program for 2 groups of students, a great experience, March 2003.
* Senior First Aid Training, 22-24 April, 2002; Australian Red Cross, Woden ACT.
* Avatar Master Course, Section V, Jan/Feb. 2002; 13 days training in Miami, Florida, plus 'Kids' Training, Miami, 3-days, Feb. 2002, training people who work with kids. Now renamed the 'ReSurfacing in Education' program.
* 'Volunteer Core Training', AIDS Action Council, Canberra ACT July 2000.
* 'Indigenous Art Classes' at Tumut TAFE, Oct./Dc. 2000.
* 'First Aid for Mental Health', AIDS Action Council, ACT, May/June 2001.
* Mentor training workshop, The Centre for Restorative Justice, Asheville NC, USA. Feb. 1999.
* Avatar® : A 2-day ReSurfacing course and 9-day Avatar course and Licensed Master - Oct. 1996, Sydney and Dec. 1996, Orlando, Fl, helping people to manage their beliefs, so they change their experiences and life. Master Workshop: a 3-day expansion course. Exploring new ways to expand business , Austin, Texas, 1-3 October 1999. I reviewed the Master training course in Nov. 1998, in Orlando Fl. & Apr. 2001 in Sydney.
* I experienced the 7-day Avatar Professional Course in Orlando, Florida in October 2001, Florida USA.
* Byron Employment & Training- Tutor Training covering Case Management, Competency Base Training and Assessment [CBT & A], Recognition of Prior Learning [RPL System] and Literacy Awareness. December 1995 and January 1996.
* Lismore Skills Centre- 'Dealing with reluctant Participants', with Alec Morgan from Disability Access Support Unit [DASU]. December 1995.
* Americana Leadership College, 1982-1995; Leadership Training, courses, workshops and experiential learning in 6 countries.
* 'Train the Trainer', TAFE, Hobart Tas. 1992.
* Care training for people living with HIV/AIDS, VAC, Melbourne, 1992.
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